I have wrote and called several times in regards to Walmart's reclamation policy. They get paid for their skids of product they sell to auctions. However when they don't scan out the product properly , the little guy who buys the skids at auction gets burned because the product is useless....such as the New cell phones we purchased back in April 2016. I've called and sent emails and even went to a few Walmart's , only to have them pass the buck. This is just Totally wrong !